Your privacy matters at iPAYUNG. This Policy explains exactly what personal data we collect, why we collect it, and how we protect it.
Before reading the full policy, here is a plain-English summary of the six core commitments that govern how iPAYUNG handles your data.
We collect only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal and regulatory obligations. We do not collect data speculatively.
iPAYUNG does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is not a product at iPAYUNG.
All personal data is stored on encrypted servers protected by 256-bit SSL encryption. Access is restricted to authorised personnel only, under strict confidentiality obligations.
You may request access to, correction of, or deletion of your personal data at any time. We will respond to all data subject requests within 30 days of receipt.
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. Detailed retention periods are set out in this Policy.
In the event of a data breach that is likely to affect your rights, iPAYUNG will notify affected users and relevant authorities within the timeframes required by applicable law.
As an iPAYUNG player, you hold these rights over your personal data. To exercise any of them, contact our support team via live chat or email.
Request a copy of all personal data iPAYUNG holds about you, including how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data held on your account at any time.
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to legal retention obligations.
Request that iPAYUNG restrict processing of your data in certain circumstances, such as during a dispute over accuracy.
Object to processing of your data for direct marketing purposes or for purposes based on legitimate interests at any time.
Receive your personal data in a structured, machine-readable format and transfer it to another controller where technically feasible.
Request human review of any decision made about you solely by automated means that has a significant effect on your account or access.
Where processing is based on your consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
iPAYUNG (hereinafter referred to as "iPAYUNG", "we", "us", or "our") is committed to protecting and respecting the privacy of all individuals who access or use our online betting and live casino platform at ipayung.cam (the "Platform").
This Privacy Policy (the "Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It describes what data we collect, the legal bases on which we process it, the purposes for which it is used, how long we retain it, who it may be shared with, and what rights you hold as a data subject.
By registering an account on iPAYUNG, accessing the Platform, or using any of our Services, you acknowledge that you have read and understood this Policy. Where we rely on your consent as a legal basis for processing, you provide that consent by the relevant action (such as completing registration or accepting cookie preferences). If you do not agree with any part of this Policy, please do not use the Platform.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform generally, and our Responsible Gambling Policy, which addresses our approach to player protection.
Malaysian Players: iPAYUNG processes personal data in accordance with applicable international data protection principles. Malaysian players are encouraged to familiarise themselves with their rights under applicable local legislation governing personal data protection.
For the purposes of this Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, email address, phone number, IP address, device identifiers, and financial information. |
| Processing | Any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion. |
| Data Subject | The individual to whom Personal Data relates — in the context of this Policy, the registered Member or visitor to the Platform. |
| Data Controller | The entity that determines the purposes and means of processing Personal Data — iPAYUNG in the context of this Policy. |
| Data Processor | A third party that processes Personal Data on behalf of the Data Controller under a written data processing agreement. |
| Consent | A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a stated purpose. |
| KYC Data | Identity and address verification documents submitted by a Member in fulfilment of Know Your Customer obligations, including identity documents and proof of address. |
| Cookies | Small text files placed on a user's device by a website to store information about the user's preferences, session state, or browsing behaviour. |
iPAYUNG acts as the Data Controller in respect of all Personal Data collected through or in connection with the Platform. As Data Controller, iPAYUNG determines the purposes and means by which your Personal Data is processed. We are responsible for ensuring that all processing activities comply with applicable data protection obligations.
Where iPAYUNG engages third-party service providers to process Personal Data on its behalf — such as payment processors, KYC verification partners, or customer support technology providers — those third parties act as Data Processors under written agreements that impose equivalent data protection obligations.
For all data protection enquiries, including the exercise of your rights under this Policy, please contact our Data Protection team via the details provided in Section 15 of this Policy.
iPAYUNG collects Personal Data through several channels in the ordinary course of operating the Platform. The categories of data we collect are described below.
When you create an account on iPAYUNG, we collect the following information:
To comply with identity verification requirements, we may collect:
When you make deposits or withdrawals, we collect:
In the course of your use of our Services, we collect:
Automatically collected when you access the Platform:
Records of communications you initiate with iPAYUNG, including live chat transcripts, email correspondence, and any feedback or complaints submitted to our support team.
iPAYUNG processes Personal Data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:
| Legal Basis | Application at iPAYUNG |
|---|---|
| Contractual Necessity | Processing required to perform the contract between iPAYUNG and you — including account registration, processing transactions, settling bets, and providing customer support. |
| Legal Obligation | Processing required to comply with applicable legal and regulatory obligations, including KYC verification, anti-money laundering checks, and mandatory record-keeping requirements. |
| Legitimate Interests | Processing for fraud prevention, platform security, abuse detection, improving the quality of our Services, and anonymised analytics. Always balanced against your rights and freedoms. |
| Consent | Processing for optional marketing communications and non-essential cookie placement, where you have provided explicit, informed consent that you may withdraw at any time. |
| Vital Interests | In exceptional circumstances, processing may be necessary to protect the vital interests of a data subject, such as in the context of responsible gambling interventions. |
iPAYUNG processes your Personal Data for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from iPAYUNG, you may opt out at any time by updating your notification preferences in Account Settings or by contacting our support team directly.
iPAYUNG does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. We may share your Personal Data with third parties only in the following circumstances:
iPAYUNG engages carefully selected third-party service providers to support the operation of the Platform. These providers act as Data Processors under binding contractual agreements and are permitted to process your data only as instructed by iPAYUNG. Categories of service provider include:
iPAYUNG may disclose your Personal Data to governmental authorities, law enforcement agencies, regulators, or courts where required by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, safety, or property of iPAYUNG, its members, or the public.
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of the assets of iPAYUNG, Personal Data held by us may be transferred to the acquiring entity, provided that the acquirer agrees to process the data in accordance with commitments equivalent to those set out in this Policy.
iPAYUNG uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalised user experience. The following categories of cookies are used:
| Cookie Type | Purpose | Basis |
|---|---|---|
| Strictly Necessary | Essential to operate the Platform — including maintaining your login session, remembering your cart, and ensuring secure page transitions. Cannot be disabled. | Contractual Necessity |
| Functional | Remember your preferences such as language, display settings, and previously selected payment methods to personalise your experience. | Legitimate Interests |
| Analytics | Collect anonymised usage data to understand how players navigate the Platform and identify areas for improvement. No personal identification. | Consent |
| Marketing | Track engagement with promotional content and measure the effectiveness of marketing campaigns. Only activated where you have provided consent. | Consent |
You may manage your cookie preferences at any time through your browser settings or, for consent-based categories, through the cookie preference centre accessible via the Platform. Please note that disabling strictly necessary cookies will impair the functionality of the Platform.
iPAYUNG retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 7 years following account closure, for legal and regulatory compliance purposes. |
| KYC Documents | 5 years from the date of submission, or longer where required by applicable anti-money laundering regulations. |
| Financial Transaction Records | 7 years from the date of the transaction, in line with standard financial record-keeping requirements. |
| Betting & Gaming History | 7 years from the date of the relevant session or wager. |
| Customer Support Records | 3 years from the date of the last interaction, or longer where a complaint or dispute remains unresolved. |
| Marketing Preferences | Until consent is withdrawn or the account is permanently closed, whichever occurs first. |
| Technical and Device Logs | 90 days from collection, unless specific logs are required for an ongoing security investigation. |
| Self-Exclusion Records | Retained for the duration of the exclusion period plus an additional 7 years to prevent circumvention. |
Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
iPAYUNG has implemented a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include but are not limited to:
Your Role in Security: While iPAYUNG takes all reasonable steps to protect your data, you also play an important role. Please keep your login credentials confidential, use a strong unique password, and contact us immediately if you suspect unauthorised access to your account.
In the course of operating the Platform and engaging third-party service providers, Personal Data may be transferred to and processed in countries outside of Malaysia. Not all such countries may provide the same level of data protection as applies in Malaysia.
Where Personal Data is transferred internationally, iPAYUNG takes appropriate safeguards to ensure that such transfers are conducted lawfully and that your data remains adequately protected. Safeguards include the use of standard contractual clauses in agreements with Data Processors, selection of processors in jurisdictions with recognised adequate data protection frameworks, and encryption of data in transit and at rest.
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to other jurisdictions as described in this Section, subject to the protections described herein.
iPAYUNG's Services are strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or store Personal Data relating to individuals under the age of 21. Age verification is conducted as part of the registration and KYC process.
If iPAYUNG becomes aware that Personal Data has been collected from a person under 21 years of age, that data will be immediately and securely deleted, the associated account will be closed, and any deposits received will be returned net of any withdrawals already processed.
Parents and guardians who have reason to believe that a minor under their care has registered on iPAYUNG or submitted Personal Data to us are requested to contact our support team immediately at the contact details provided in Section 15.
You have the right to exercise any of the data subject rights described at the top of this page (access, rectification, erasure, restriction, portability, objection, and withdrawal of consent). To exercise any of these rights, please contact our Data Protection team using the details in Section 15.
When submitting a data subject request, please clearly identify yourself (including your registered email address and account username) and specify the right you wish to exercise and the scope of your request. We may require additional information to verify your identity before processing your request — this is to protect you from unauthorised requests made by third parties.
iPAYUNG will respond to all data subject requests within 30 calendar days of receipt of a complete and verified request. Where a request is complex or where a large volume of data is involved, we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day period.
Please note that certain rights are subject to limitations under applicable law. For example, we may retain certain data beyond your erasure request where we are required to do so by a legal obligation or to defend a legal claim. We will always explain the specific reason for any limitation applied to your request.
iPAYUNG reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where a material change is made to this Policy, we will notify registered Members by email to their registered email address and/or by displaying a prominent notice on the Platform, with a minimum of 14 days' notice before the revised Policy takes effect.
The "Last Updated" date at the top of this Policy will be revised each time an update is made. We encourage you to review this Policy periodically to stay informed of how iPAYUNG protects your data. Archived versions of previous Policy editions are available upon request.
Your continued use of the Platform following the effective date of any amendment to this Policy constitutes your acknowledgement that you have reviewed and understood the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by iPAYUNG, please contact our Data Protection team through the following channels:
For general account support, bonus queries, or responsible gambling assistance, please also use the contact details above or visit our FAQ page for quick answers to common questions.
Our Data Protection team aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For urgent account security matters, live chat is the fastest route to resolution.
iPAYUNG is built on trust. If you have any questions about how we handle your data, our support team is ready to help — in plain English, during Malaysian hours.
For players aged 21 and above only. Please gamble responsibly.